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How
much does it cost for me to use
paradEyes.com?
How
do I register for a paradEyes.com account?
Do
I need to keep my paradEyes.com account
number?
Do
I have to wait until after my credit application has
been processed to place orders through
paradEyes.com?
Why
does paradEyes.com require my email address during
account registration?
Do
I need email to use paradEyes.com?
Why
do I need to complete a credit application if I only
plan to submit spectacle lens orders through
paradEyes.com?
How
do I change my account information (login info,
addresses, etc.)?
What
if I forgot my password?
What
is a catalog?
How
long will it take to download the catalog?
How
often is the catalog updated?
How
do I contact paradEyes.com?
How
do I contact my Lab?
Who
do I call if I have problems with the Internet or my
connection to paradEyes.com?
What
happens if there is a power failure?
If
I am disconnected from the Internet, will my orders be
lost?
Do
I have to use practice management software to use
paradEyes.com?
When
will paradEyes.com integrate with other software?
How do
I log in?
Are
my login name and password case-sensitive?
How
do I change my password?
What
do I do if I have forgotten my password?
What
are the minimum and maximum character lengths for
login names and passwords?
Who
do I contact for Internet or technical
support?
How
do I log out?
Is
it important that I log out?
Why
does the Login page keep reappearing when I try to log
in?
Why
do I get the Please wait... message when I log
in?
What
are the privacy and security policies?
Recommended
System Requirements
Why
aren't prices listed on paradEyes.com?
When
can I begin ordering?
Do I need to purchase the maximEyes VisionWeb Link before I can submit spectacle lens orders to Essilor Laboratories of America (ELOA) through VisionWeb?
Can
I order a different prescription for each
eye?
Can
I order only one lens?
Can
I place an order when the same patient needs two
different lenses?
What
information should I enter in the Special Instructions
field?
How
much data can I enter in the Special Instructions
field?
Where
do I enter redo orders?
If
I find an error after I submit an order, what should I
do?
Can
I send a trace with my orders?
Why
can't I place my VSP orders through
paradEyes.com?
What
is the In Office Reference # used for?
What
is the "Your Current Order" window?
How can I tell if an item is in stock?
How will I know if my order was received?
Can I cancel an order once it has been submitted?
Are all manufacturers' lenses available through paradEyes.com?
Are sales taxes automatically applied?
What
do I do if I was short shipped?
How
do I track the status of my orders online?
What
do the different order statuses
mean?
What should I do if I am unable to submit orders via paradEyes.com from my maximEyes workstation?
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