Why aren't prices listed on paradEyes.com?

Labs frequently offer different pricing packages based on volume or other incentives. Since prices often change without notice, we are not currently posting prices.

When can I begin ordering?

Do I need to purchase the maximEyes VisionWeb Link before I can submit spectacle lens orders to Essilor Laboratories of America (ELOA) through VisionWeb?

Yes. Before you can submit spectacle lens orders to ELOA labs using the VisionWeb integration, you must purchase the maximEyes VisionWeb Link from First Insight. For more information, contact First Insight at 800.920.1940.

Can I order a different prescription for each eye?

Can I order only one lens?

Yes, you can order only one lens. To order one lens:

1. Select the correct Rx radio button: OD only or OS only.
2. Enter the desired parameters in each field in the Rx section.
3. When all prescription information has been entered, click Add and Continue or Add and Review.

Can I place an order when the same patient needs two different lenses?

You can enter each set of parameters individually, so you can enter different prescriptions for each eye.

What information should I enter in the Special Instructions field?

You can enter a request for nearly any service including solder repair, frame paint touch up, temple change, or ultrasonic cleaning.

How much data can I enter in the Special Instructions field?

You should enter no more than 50 characters.

Where do I enter redo orders?

At this time you must contact your lab directly to submit redo orders. Your lab will provide you with the necessary process to handle redos.

If I find an error after I submit an order, what should I do?

If you find that an order was submitted with incorrect information, you must contact your lab and follow its procedures.

Can I send a trace with my orders?

You can send traces to paradEyes.com only through the maximEyes/paradEyes.com interface. You cannot send traces via the paradEyes.com browser interface.

Why can't I place my VSP orders through paradEyes.com?

VSP is not currently accepting orders through non-VSP affiliated Web sites.

What is the In Office Reference # used for?

You can use this field to track tray numbers, patient identification numbers, or any other information that is needed internally in your practice.

What is the "Your Current Order" window?

The "Your Current Order" window displays all the orders you have created but not submitted. Once you submit an order it will be removed from this list of pending orders.

How can I tell if an item is in stock?

Once an order is submitted, paradEyes.com will send you an order confirmation email that will include the status of the ordered item. This can also be tracked online via the Order Tracking screen. In addition, if you are using maximEyes, click the “Update All Order Statuses” button in Rx to update the order statuses in maximEyes.

How will I know if my order was received?

Once you submit an order, you will see an online order confirmation page with your confirmation number.

Can I cancel an order once it has been submitted?

You will need to contact your lab to cancel any orders. Due to the efficiency of the ordering process, it is possible that an item may have already shipped within an hour of the order's submission. If the status of the order indicates it has not shipped, it may be cancelled. If it has already been shipped, it may be returned for credit, but your lab may require a restocking fee.

Are all manufacturers' lenses available through paradEyes.com?

Although paradEyes.com offers a wide variety of lenses from most manufacturers, certain custom lenses are still only available directly from the manufacturer.

If you are unable to find the lenses you are searching for, please contact your Spectacle Lens Vendor.

Are sales taxes automatically applied?

Yes. Applicable city and state sales taxes will be added to each order on the invoice and monthly statement.

What do I do if I was short shipped?

Please contact your Spectacle Lens Vendor.