First Insight understands how important it is to protect the confidentiality and integrity of our customers' information. We ensure the security, confidentiality and integrity of all customer information through the following safeguards:


All applications and other communications requesting confidential information are set up in a "secure environment" on our site, transmitted to us securely using encryption and maintained in a secure format upon our receipt.

Encryption is the process of converting information into a more secure format for transmission. In other words, the plain text is converted to scrambled code while being transmitted and then decrypted back to plain text at the receiving end of the transmission. uses 40-bit encryption, meaning there are 240 possible keys that could fit into the lock that holds your account information. That means there are many billions of possible keys, preventing unauthorized users from reading your transmissions.


We've incorporated two firewalls and SSL (Secure Socket Layer) security technology to securely separate the Internet from our internal computer systems and databases. We've also built in redundancy systems to keep functional at all times. Privacy Policy

At, we take your privacy seriously and are committed to keeping you informed of our policies regarding the collection and use of your information on our Web site (the Site). We have adopted this Privacy Policy to share with you our practices and ensure that you feel as comfortable as possible when visiting and using our Site and services. This Privacy Policy describes the type of information we collect, how we use that information, with whom we share that information, how we protect the security of your information on-line, and the choices available to you regarding the use, distribution and correction of your information. We urge you to read this policy to understand our commitment to you and your privacy, as well as our Site Terms, which contain additional terms and conditions regarding your access and use of our Site and services. If at any time you have a question regarding the collection, use or maintenance of your information on our Site, please feel free to contact us at

Please be advised that your use of our Site constitutes your acceptance of the provisions of this Privacy Policy. Further, we may change the provisions of this Privacy Policy at any time at our sole disclosure by posting the changes or this policy, as revised, on our Site. Your use of our Site following the posting of such changes or revised policy shall constitute your acceptance of any such changes. If you do not agree to the terms of this Privacy Policy, the Site Terms or any other policy governing your access or use of our Site you should immediately terminate your access to our Site and not use the services provided.

The Information We Collect and How We Use It

When you visit and use our Site, we collect and use various information about you and your use of the Site through several different processes, including the following:

Registration Information When you register as a subscriber on our Site, you or your authorized agent are required to provide us with certain information about you or the group or practice on whose behalf you are registering (the Subscriber). This information includes the Subscriber's name(s), email and business addresses, eyecare professional license or registration number(s), demographic information and certain financial and personal verification information. We use this information in several different ways. First, we use the registration information to verify the Subscriber's qualifications to subscribe to the Site and use its features. We also use the Subscriber's financial and personal verification information to verify the Subscriber's identity and to process and bill for transactions the Subscriber conducts through our Site. Finally, we use registration information to keep you informed of activities on our Site, including promotions and added features. If you do not desire to receive email solicitations regarding promotions and opportunities on the Site, you may opt out of such notices by declining them as part of your registration or by contacting us as provided below in the section entitled Your Privacy Choices. By registering to access and use our Site on behalf of a group or practice Subscriber, you are representing to us that you are authorized by the group or practice and its personnel to give us such registration information and consent to our use of the information included on the registration form in accordance with our policies.

IP Address Every computer has a unique Internet Protocol (IP) address, and whenever a user visits our Site our servers log and store the IP address of the user's computer. This information provides us with broad demographic information about where our users come from and helps us to administer our Site by identifying return users. It also helps us understand the effectiveness of our marketing the site, e.g., through various search engines, inbound links, etc.Your computer's IP address does not include any of your personally identifiable information, such as your name or email address.

Cookies We also use cookies to collect information about you and your use of our Site. Cookies are small computer files our servers transfer to your computer's hard drive through your browser when you access our Site, and are used by most commercial Web sites to keep track of user information and provide customized services. Cookies contain information that allows us to keep track of your access and use of our Site and maintain your registration information and passwords. Cookies offer many conveniences, such as customizing our Site and services to fit your particular needs and preferences, helping us dynamically generate advertising and content on our Site specifically designed for your interests, and keeping track of your password and other information so you do not need to repeatedly fill in such information each time you use our Site. If you prefer not to take advantage of these benefits, most browsers allow you to decline cookies - but please be aware that if you do so most of the Site's customized services will not be accessible and you will have to repeatedly enter in your personal information to use the Site and conduct transactions.

Other Information We collect other information that you may voluntarily provide to us during your use of our Site, such as when you enter a contest or sweepstakes, respond to surveys or questionnaires, submit comments or questions about Site features and other similar activities. This information is generally collected and used to allow us to contact you regarding your use of the Site and to provide you with general information about our company and the Site features. This information is only collected and used in accordance with the policies stated in such feature and the policies set forth herein.

Third Party Access to Information

Disclosure of Personal Information Except as set forth in this section, we will not disclose to unaffiliated companies any information we gather from you which could be used to personally identify or contact you (Personal Information) without your prior approval or permission. Any Personal Information provided to entities affiliated with will be treated by such affiliated entities in accordance with the terms of this Privacy Policy, unless you are otherwise notified. We will provide Personal Information to our vendors and suppliers (collectively, Vendors) when it is necessary for them to fulfill a transaction or to provide us with products and services related to the better operation and maintenance of our Site. We will request that each of these Vendors not further use or disclose your Personal Information for any purpose other than fulfilling such transactions or providing us or you with such products and services. Of course, we cannot guarantee their compliance with these restrictions. In the following limited circumstances, we will release Personal Information to unaffiliated third parties without your approval or consent: (1) to comply with applicable legal requirements such as a law, regulation, search warrant, subpoena, discovery request, or court order; and (2) in special cases, such as a physical threat to you or others.

Disclosure of Aggregate Information We may provide information about your access and use of the Site that does not allow you to be personally identified or contacted to third parties (Aggregate Information). For example, we might provide such Aggregate Information to a third party to inform the party of the number of users of our Site and the activities they conduct while on our Site. Depending on the circumstances, we may or may not charge such third parties for this Aggregate Information

Public Forums; Third Party Web Sites Any information (including personal and medical information) that you submit to or reveal in a public forum on or accessible through our Site (a bulletin board, mail list, chat room/event, if such are provided) is not protected or governed by the terms of this Privacy Policy, and will be seen by third parties not related to and may be used by them to contact you or for other purposes beyond our control. Also, if you link to a third party Web site from our Site, please be aware that any information you submit to or reveal on that site is not subject to this Privacy Policy and you should consult the privacy policy, if any, of such third-party site prior to providing any information to such site. We cannot control, and are not responsible for, the disclosure or use of any information revealed in either of the manners described above.

Use of, and Security for, Your Personal Information

Use We may use your registration information and other voluntarily submitted information, including Personal Information, in the following ways:

Internally, we will use Aggregate Information in a number of ways to improve the Site and its content and services.

Security We want your Personal Information to remain as secure as reasonably possible. To assist us with this, we use Secure Socket Layer (SSL) encryption technology to protect the integrity and privacy of the Personal Information you provide to us via the Internet. In addition, we utilize policies and procedures in handling of your personal information to assure its security including access passwords on computer systems and locked entrances. To receive the full benefit of our security measures, you must meet the minimum browser requirements for this Site: Internet Explorer 4 or above, or Netscape 4 or above.

Your Privacy Choices

Promotions When you register on our Site, you will be given the option of receiving recurring informational/promotional emails from and/or third parties. You may opt out of receiving these emails in the manner specified on the registration page or by changing your preferences in your Subscriber profile as specified the opting out section below.

Updating Your Personal Information and Contacting Us You can always contact us in order to update the Personal Information you have provided to us or change your preferences with respect to informational/promotional contacts, through the following channels:

Attn: Customer Support
First Insight Corporation
6723 NE Bennett Street
Building B,
Hillsboro, OR 97124

Phone: 1-877-441-4555
Fax: (503) 533-8484

Opting Out If you do not wish to receive unsolicited informational or promotional emails or contacts from us and/or our affiliates and third parties, you may contact us at one of the contact channels provided above or access your Subscriber profile on our Site and change your Personal Information to reflect your decision to go without such unsolicited informational/promotional contacts.

Children does not intend to collect personal information from children. If you are 12 years old or younger, you should not provide us with any personally identifying information on our Site.